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Tap on event active area not working relieable on mobile device

Asked by Benny Luz
5 months ago.

Hi there,

I would like to report the following issue:
When tapping an event active area on an iPad or Android smartphone, the action is not executed relieable. I have to tap multiple times for the action to take place.

I attached an example with this issue. It is based on the demo from your page. I only changed the references to assett files and removed "visibility: Hover" for the active area.

Expectation: The popup appears immediately after tapping the "info" area once (as it is on the desktop)
Reality: I have to tap multiple times.

Tested on: Galaxy S8 with Android 9 and Chrome, iPad Air with iOS 14.4.2 and Safari

Your help is highly appreciated.
Thanks,
Benny

Answer posted by Dan Letecky [DayPilot]
5 months ago.

Hi Benny,

It looks like the default action uses "click" event which is not reliable on touch devices. It will be fixed in the next release.

You can use 'action: "None"' as a workaround - that will bind the tap using "touchstart" and it will fire immediately and reliably.

Let me know if it didn't help.

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